Overview

At GardenExposed, we want you to be fully satisfied with your purchase. Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Certain types of products cannot be returned, including perishable goods such as food, flowers, newspapers, or magazines. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds may be granted:

  • Books with obvious signs of use
  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed automatically and applied to your original method of payment within a certain number of business days.

Late or Missing Refunds

If you have not received your refund yet, please follow these steps:

  • Check your bank account again
  • Contact your credit card company, as processing times may vary
  • Contact your bank, as refunds may take additional time to post

If you have completed all of these steps and still have not received your refund, please contact us at contact@gardenexposed.com.

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@gardenexposed.com and send your item to:

15723 S Spring Valley Rd
Larkspur, CO 80118, USA

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves first, the refund will be issued to the original purchaser.

Shipping Returns

To return your product, please mail it to:

15723 S Spring Valley Rd
Larkspur, CO 80118, USA

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

If you have any questions regarding refunds or returns, please contact us:

  • Email: contact@gardenexposed.com
  • Phone: +1 (214) 856-6156
  • Business Name: GardenExposed